Covid 19 UPDATES

COVID-19 and Your Pet

June 2021
Welcome Back to Our New Normal
We welcome all of ourclients and pets to come into the hospital.
Masks are optional.
Curbside service is available if preferred. 336-775-2303

Good News
April 21, 2021
On Monday, May 3rd, we will allow clients and patients who have a scheduled appointment to enter the hospital.
We will still offer curbside services for clients who would rather keep social distancing.
During this time of transition, in doing our best to keep you and our staff safe,
there may be longer than usual wait times.

This is what you will need to know when arriving for appointment and before entering the hospital.
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Once you arrive, call 336-775-2303 – you will be asked for your cell phone number.
We will ask you to wait in your car, when your room is ready you will receive a text message
stating we are ready for you and your pet to enter through the Dog Entrance door.
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A technician will weigh your pet and take you to your exam room.
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There will be no waiting for appointments in our lobby.
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We do respect that there are individuals that have medical conditions that permit them
not to wear a mask. However, to keep our team safe you must bring a mask and wear it
during your entire visit inside the facility.
We will still offer curbside services for those individuals and their pets that due to
medical conditions cannot wear a mask.
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Services that will remain curbside are:
Patient Drop Off Appointments
Grooming
Day Care
Boarding
Please call when you arrive, and a staff member will be out to help you as soon as possible 336-249-3991.
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Food, Medication, & Supplies have a pick up area inside the Dog Entrance door on the red cart.

Thank you for your kindness and support for our office! We appreciate every one of you!
We will continue to give our best to our patients and clients as we navigate through these upcoming months.
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We understand that you may have concerns or questions about our staff's vaccine status.
Our hospital policy does not allow us to discuss employee medical information as we want to maintain their privacy.

February 4, 2021

Dear Clients,
We here, at Hickory Tree Veterinary Hospital, would like to reach out and ‘Thank you” for your patience as we are still navigating the uncertain times caused by the COVID-19 pandemic. We realize that it is harder to get through on our phone lines and the wait times that you are accustomed to are significantly longer and for that, we apologize.
Our hospital is still doing “curbside care” for our patients and utilizing phone and digital technology to stay connected regarding the care of your pets. Only hospital personnel: including veterinarians, veterinary nurses, and other staff, will be allowed inside our hospital. Exceptions will be made for difficult end of life decisions.
Please know that we are doing our very best to take care of every patient in a timely manner while keeping you and our staff safe. This has been a learning curve for all of us, but we are making daily changes for better flow and communication. Your concerns are very important to us, so please make sure that you write them down so that they can be addressed during your appointment.
We truly miss seeing all of you in the office with your pets and look forward to the day when we can return to a “normal”. Thank you for your understanding, patience, and flexibility as we all navigate the unprecedented circumstances brought about by the COVID-19 pandemic.

With your best interest at heart,
The Doctors and Staff of Hickory Tree Veterinary Hospital

January 2020
Due to an increase in COVID-19 cases in our county, Hickory Tree Veterinary Hospital will return to “Curbside Care” for all services and appointments starting immediately.
We at Hickory Tree Veterinary Hospital want to assure our clients we are taking the necessary precautions to ensure the health and safety of you, your pet, and our staff.
The health department has set up daily updates of data. Our county is the red zone.
We stay curbside until we are out of the red possible orange zone.

https://files.nc.gov/.../COVID-19-County-Alert-System...

What does this mean for you as our valued client?

We will remain OPEN for grooming, daycare, boarding and professional services.

We are not allowing clients inside the facility to minimize direct contact.

If you are sick and your pet needs medical attention, please have a family
member or friend bring your pet.

Call our office when you arrive and a staff member will come to your car and
retrieve your pet for services. 336-775-2303.

During your pet’s visit we will stay in communication with you to make
sure all your questions are addressed.

We are sorry for the inconvenience; rest assured your pet will receive the same quality care and kindness that we have always delivered. Thank you for your understanding.
If you have any questions, please ask.
With your best interest at heart,
The Doctors and Staff of Hickory Tree Veterinary Hospital